Privacy Policy
Your personal information is important to us
BB Loans is committed to protecting your privacy and keeping your personal details confidential. We comply with the New Zealand Privacy Act 2020 when handling Personal Information. This policy does not limit or exclude any of your rights under the Act.
By accessing any of our facilities, websites, products or services you acknowledge that you are authorizing us to collect, use, store, retain and disclose your personal information.
Personal information we collect from you
When applying for a loan at our brokerage, the application will request personal information from you. The finance and insurance companies we work with require this plus other specific information (Like Photo Identification) for them to assess your application and to meet their requirements with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. Where possible, BB Loans will obtain this information directly from you, at times we may retrieve this information from a third party such as your accountant, dealers and referees when authorized by yourself, and any other third party authorized by you. We may also provide your information to, and receive your information from, a credit reporting body, if you authorize us to obtain a report on your behalf. BB Loans will use the above information:
- To assess your application to submit to the right finance and insurance company
- To contact you in regards to progress on your application
- To discuss finance and insurance products available for your application
- To market our services to you including future offers
- To investigate any breach of our terms of service
- To better our services through market research
- To meet any legal obligations we may have
Keeping your personal information safe
We will take reasonable steps to keep your Personal Information safe from loss, unauthorized activity, or other misuse. If you provide us with personal information over the internet, you agree this is at your own risk.
We will not sell, distribute or lease your Personal Information to third parties. However, we may disclose Personal Information to:
- Finance and insurance providers in respect of your finance application
- A person authorized by law to request your personal information (E.g. a law enforcement agency)
- Any person authorized by you
The law may require us to store your personal information for a period of time after our business interaction has finished. It is securely stored and disposed of, or de-identified, when no longer required.
Your Rights
Although BB Loans will keep your personal information confidential, it is within your rights to choose not to give the requested information. If you choose not to provide this information, the services we can offer will be restricted. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@bbloans.co.nz, or 022 103 2304. If we are unable to make changes, BB Loans will take reasonable steps in noting the requested changes on your personal information.
Information from Web use
We may collect information from you while using our website by using cookies which is data sent to your web browser. This allows our site to work more efficiently with your computer. This data may include your server address, domain name and how you interact with our website. Cookies cannot read information from your hard drive or damage any files in your computer. Information collected about you Is stored for statistical and website development reasons only. You are able to disable cookies but the use of the site may be affected.
When visiting our site, you do not need to provide us with any personal information unless you are applying for a loan, filling out our contact form or submitting interest in an advertised promotion.
We will hold onto your personal information for future marketing unless advised by you that you do not wish to receive marketing material.
Complaints
We take your privacy seriously and your complaints are just as important. If you feel we have breached your privacy or have any complaints or queries about how we manage your information, please contact us so we can help find a solution internally. If the query or complaint cannot be rectified internally you can contact our external Disputes resolution scheme - Financial Dispute Resolution Service, details below
Website - www.fdrs.org.nz
Contact - 0508 337 337
Email - enquiries@fdrs.org.nz
Post - Freepost 231075, PO Box 2272, Wellington 6140
Changes to this policy
We may change this policy from time to time, updated versions of this policy will be posted to our website, we encourage you to check this page often.